Shipping & Returns

Information pertaining to returns and exchanges of Vibram FiveFingers and Furoshiki (our Finished Goods as we like to call them - items we manufacture directly) on vibram.com/us can be found below.  For returns and exchanges of merchandise purchased at another retailer or website, please contact that retailer directly.

Any items purchased through other, non-affiliated sites may be counterfeit and will not be accepted for return through Vibram. We are aware of fake Vibram websites and accounts. We are also aware this causes confusion to those that seek high quality Vibram products. We are working with law enforcement and international authorities to remove the counterfeit websites, sellers, and products.

Within 6 weeks of purchase: 100% Satisfaction Guarantee on regularly priced Vibram FiveFingers and Furoshiki.

·       Any regularly-priced FiveFingers and Furoshiki purchased at vibram.com/us can be returned for any reason within 6 weeks of the original purchase date for a full refund of the price paid for the shoes, no questions asked.

·       Closeout or discounted items are not eligible for a refund.  Any closeout or discounted item may only be exchanged, subject to availability.

Within 90 days of purchase: Returns and exchanges of NEW or DEFECTIVE merchandise

·       If your FiveFingers or Furoshiki are found to have a material or manufacturing flaw, Vibram USA will replace your footwear with a new pair of the item returned. While we are able to provide replacements in alternate sizes, we are not able to replace defective items with a different model than the item returned unless the current model is not available. Please note that our warranty does not cover damage caused by misuse, user error, or excessive wear and tear. Any modifications or alterations made to the design of the shoe will void your warranty.

·       All other returns must be in pristine, unworn, or unused condition.  Regularly priced items may be returned for a refund or exchange, all discounted and sale merchandise may be returned for an exchange only.

·       All refunds and price adjustments for exchanges of greater or lesser value will be applied to the credit card used for the original purchase.

·       Closeout or discounted items are not eligible for a refund.  Any closeout or discounted item may only be exchanged, subject to availability.

For pristine, unworn, and unused returns

After receiving your new shoes, and need to return them, please follow the link below to visit our return center powered by Aftership. For refunds, the customer is responsible for the shipping costs back to us (calculated by Aftership), however for size exchanges, Vibram will cover those shipping costs. A shipping label will be provided and instructions will be relayed after return approval. If you want to exchange for a different model, please proceed with a refund and place a new order.

For warranty returns

In most instances we will not require that you return your defective item to our warehouse but we will require proof your item is defective.  No refunds or exchanges will be issued without approved proof of defect or a return of the item.  Please send the below to our customer service team for review.  If we find that your shoe is defective, we will send your exchange item or issue a refund with no additional action required.  For any questions regarding warranty returns please email or call customer service.

Send the following to inquiry@vibram.com

• Name
• Order Number (ex WEB000XXXXX)
• Item/Style
• Refund or Exchange?
• 3 Pictures of defective item including size label, the sole of the shoe, and the defect in the item:Size Label  (will be inside of the shoe and may be on the tongue, inside the heel, or towards the forefoot), Sole of Shoe, Defective Item