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  10. Shipping & Returns

Shipping & Returns

Shipping timeframes depend on the destination and the time when the order is acquired: estimated shipping timeframes can range from 5 to 10 business days after the item has shipped. Vibram Canada only ships within Canada.
Goods shall be shipped through a courier. Any disputes concerning delivery or damaged packaging shall be raised to the carrier immediately, otherwise the goods are deemed properly delivered.
If the customer is not available to take delivery of their parcel, the courier will leave a delivery notice and will try again the day after. In case you are not available the day after, you will be able to contact the courier. In case you don’t contact the courier within 5 business days from the first attempted date, the courier will return the parcel to Vibram Canada. The contract will be cancelled and Vibram Canada will have the right to charge the full amount paid by the customer as a penalty.
Shipping costs are free for all orders over $100 (excluding Northern Provinces which is $20 for shipping). Express shipping is available for $35 and $45 for Northern Provinces.
Information concerning returns of Vibram FiveFingers and Furoshiki (our Footwear and Finished Goods as we call them - items we manufacture directly) on Vibram FiveFingers Shoes, Furoshiki, & More | Vibram can be found below. For returns and exchanges of merchandise purchased at another retailer or website, please contact that retailer directly.

Information pertaining to returns and exchanges of Vibram FiveFingers and Furoshiki (our Finished Goods as we like to call them - items we manufacture directly) on vibram.com/ca can be found below.  For returns and exchanges of merchandise purchased at another retailer or website, please contact that retailer directly.

Any items purchased through other, non-affiliated sites may be counterfeit and will not be accepted for return through Vibram. We are aware of fake Vibram websites and accounts. We are also aware this causes confusion to those that seek high quality Vibram products. We are working with law enforcement and international authorities to remove the counterfeit websites, sellers, and products.

 

Within 6 weeks of purchase: 100% Satisfaction Guarantee on regularly priced Vibram FiveFingers and Furoshiki.

·       Any regularly-priced FiveFingers and Furoshiki purchased at vibram.com/ca can be returned for any reason within 6 weeks of the original purchase date for a full refund, no questions asked.

·       Closeout or discounted items are not eligible for a refund.  Any closeout or discounted item may only be exchanged, subject to availability.

 

Within 90 days of purchase: Returns and exchanges of NEW or DEFECTIVE merchandise

·       If your FiveFingers or Furoshiki are found to have a material or manufacturing flaw, Vibram Canada will replace your footwear with a new pair of the item returned. While we are able to provide replacements in alternate sizes, we are not able to replace defective items with a different model than the item returned unless the current model is not available. Please note that our warranty does not cover damage caused by misuse, user error, or excessive wear and tear. Any modifications or alterations made to the design of the shoe will void your warranty.

·       All other returns must be in pristine, unworn, or unused condition.  Regularly priced items may be returned for a refund or exchange, all discounted and sale merchandise may be returned for an exchange only.

·       All refunds and price adjustments for exchanges of greater or lesser value will be applied to the credit card used for the original purchase.

·       Closeout or discounted items are not eligible for a refund.  Any closeout or discounted item may only be exchanged, subject to availability.

 

Please email Customer Service at info@shopvibram.ca, with your Vibram Canada Order number (eight digit number from your order confirmation) to obtain your return authorization number, shipping address and instructions. A $15 handling fee may be applied if these instructions are not followed. 

Vibram Canada does not cover return shipping costs and is not responsible for returns lost in transit. 

We must receive all pristine, unworn, and unused returns to our warehouse before processing your refund. Please ship your return with a carrier that can provide tracking and insurance. We are not responsible for returns lost in transit. The customer is responsible for the shipping cost of any returns (except defective or damaged products). As soon as our warehouse receives your shipment, you will receive an email notifying you of the receipt of the package. Please allow between 7 to 10 business days from the date of delivery for inspection and processing of your refund.